For customers
What is HamroPoints?
HamroPoints is a loyalty app for local businesses in Nepal. You collect points and digital stamps at participating stores, keep your vouchers in one place, and redeem rewards, all from one free app.
Is the app free?
Yes. HamroPoints is free to download and use on Android and iPhone.
How do I earn points and stamps?
Open the app and show your QR code when you pay. The staff scan it and record your purchase, and the points or stamps appear in your account. Depending on the store, you can also earn for visits, check-ins, reviews, surveys, referrals, birthdays and festivals.
Does it matter how I pay?
No. The store records your purchase when it scans your QR, so you earn the same whether you pay by cash, card, eSewa, Khalti or Fonepay.
How do I redeem a reward?
Use your points for a store's reward or complete a stamp card, and a voucher is added to your account. At the counter, open the voucher and show its QR code. The staff redeem it and it is marked as used.
Can I use points from one store at another store?
No. Each business runs its own program, so points and stamps are redeemed where you earned them. HamroPoints keeps all of your programs together in one app.
What are Bronze, Silver, Gold and Platinum?
Tiers show how loyal a customer you are at each store, based on the points you have earned there over time: Bronze from 0, Silver from 500, Gold from 1,500 and Platinum from 3,000 points. Stores may give higher tiers special offers.
Do points and vouchers expire?
Each business sets its own rules. Where a reward or voucher has an expiry date, the app shows it and reminds you before it expires.
I didn't get my points. What should I do?
Check your Activity in the app first. If the points are missing, ask the store, which can adjust your balance, or go to Account, Help, Report a problem in the app and choose "Points".
How do I invite a friend?
Share your invite link or code from the app. Your friend enters the code when finishing sign-up. At stores that reward referrals, you can earn bonus points.
For businesses
How do I add my business to HamroPoints?
Download the app, sign up, and create your business from your account with its name, category, logo and details. Then set up a loyalty program and start scanning customers.
What kinds of loyalty programs can I run?
Twelve types: stamp cards, purchase-based points, visit rewards, welcome bonuses, event and festival bonuses, referrals and other behaviour rewards, fixed discounts, daily check-ins, spin-and-win games, social media rewards, personalised rewards, and surveys and feedback. You can run several at once.
Do I need a POS system or scanner?
No. You scan customers with the HamroPoints app on your phone.
Can my staff use it?
Yes. Add staff to your business and choose what each person can do: scan and QR, promotions, managing staff, or analytics. As the owner you can do everything, and you can transfer ownership if needed.
Can I message my customers?
Yes. Send push notifications to all customers, or to new, active or lapsed customers, a tier, a tag or people you pick. You can send now or schedule for later.
Are digital loyalty cards better than paper punch cards?
For most businesses, yes. Paper cards get lost, can be copied and tell you nothing about who your customers are. A digital card lives on the customer's phone, can't be faked, and shows you who visits, how often and what they redeem. It also lets you message customers and run rewards that paper can't, like birthdays, referrals and games.
Which loyalty program should I choose for my business?
Match it to how often customers visit. For frequent, small purchases like coffee, tea or threading, use a stamp card or visit rewards. For larger, less frequent purchases like clothing or electronics, use points on spend with tiers. Add a welcome bonus to get people to join and a birthday reward to bring them back. Our industry guides have programs you can copy.
How do I get customers to join my loyalty program?
Offer a welcome bonus they can use on the same visit, put a sign or table stand at the counter, and ask staff to mention it at payment. Post about it on your social media, and reward existing members for referring friends.
How do I know if my loyalty program is working?
Watch how many customers come back and how often. In the app, you can see daily activity, your top customers, redemptions and who hasn't visited in a while. If more of your visits come from returning members month after month, it's working.
How much does it cost?
Please contact us for current plans for your business.
Account and privacy
How do I sign up?
Sign up in the app with your email address, or continue with Google or Apple.
Can I be a customer and a business owner with one account?
Yes. Every account is a customer account. If you own or work at a business, you switch into it from the same account.
Is my data sold or used for ads?
No. Your data is used to run your loyalty programs and is never sold or used for advertising. A business sees only your activity with that business. Read our privacy policy.
How do I delete my account?
In the app, open your account settings and choose Delete account. Your personal data is deleted as described in our privacy policy.