Privacy policy
Last updated: 30 October 2026
This policy explains what personal data the HamroPoints app and website collect, why, who it is shared with, and the choices you have. HamroPoints is operated by YHH IT Solutions, Nepal ("we", "us"). By using HamroPoints you agree to this policy.
1. Data we collect
| Data | Why we collect it |
|---|---|
| Name, email address, phone number, gender and date of birth | To create and run your account, and so businesses can give you birthday and other personalised rewards |
| Photos you choose | Your profile picture, or a business's logo and offer pictures. We only access the pictures you pick. |
| Precise and approximate location | To show nearby stores first. Used only while the app is open, and only if you allow it. |
| Purchase amounts, points, stamps, vouchers and visits | To run the loyalty programs of the businesses you visit |
| Reviews, survey answers and feedback | To share your feedback with the business and award any points for it |
| Device push token and device identifier | To send you notifications on the phones you are signed in on |
| Crash logs and diagnostics | To find and fix problems (Firebase Crashlytics) |
| App interactions | To understand how the app is used and improve it (Firebase Analytics) |
| Help reports | The description you write, plus your platform, app version and device, so we can answer you |
If you sign in with Google or Apple, we receive your name and email address from them.
2. How we use your data
- To provide the app: your account, points, stamps, vouchers, offers and notifications.
- To let businesses run their loyalty programs with you.
- To keep HamroPoints secure and prevent fraud and misuse.
- To answer your support requests.
- To fix problems and improve the app.
We do not sell your personal data, and we do not use it for advertising.
3. Who we share it with
- Businesses you interact with. When a business scans you or you join its program, that business and its staff can see your name, contact details, tier and your activity with that business, such as points, stamps, vouchers, visits and reviews. A business cannot see your activity with other businesses.
- Service providers that host and run HamroPoints for us, including Google Firebase for notifications, crash reports and analytics. They may process data only on our instructions.
- Authorities, when the law requires it.
4. Notifications
You can turn push notifications, or only offer alerts, on or off at any time in the app's Settings. Your in-app notification list is kept either way.
5. How long we keep data
We keep your data while your account is open. When you delete your account, we delete or anonymise your personal data, except where we must keep certain records by law or to resolve disputes.
6. Your choices and rights
- See and update your profile in the app.
- Withdraw location or notification permission in your phone's settings.
- Delete your account from the app's account settings.
- Ask us for a copy of your data, or to correct or delete it, by writing to support@yhhits.com.
7. Security
Data is sent over encrypted HTTPS connections, and access to it is limited to people who need it. No system is perfectly secure, but we work to protect your data.
8. Children
HamroPoints is not directed at children under 13, and we do not knowingly collect their personal data. If you believe a child has given us data, contact us and we will delete it.
9. This website
The hamropoints.com website does not use advertising or tracking cookies. Our server keeps standard access logs, such as IP address and pages requested, for security.
10. Changes to this policy
We may update this policy. We will change the date at the top, and tell you in the app if the changes are significant.
11. Contact
YHH IT Solutions, Nepal. Email: support@yhhits.com