Terms and conditions

Last updated: 30 October 2026

These terms apply to your use of the HamroPoints app and website ("HamroPoints"), operated by YHH IT Solutions, Nepal ("we", "us"). By creating an account or using HamroPoints, you agree to them. If you do not agree, please do not use HamroPoints.

1. Your account

  • Give accurate information and keep it up to date.
  • Keep your login safe. You are responsible for what happens under your account.
  • One person, one account. Accounts cannot be sold or transferred.

2. Points, stamps, vouchers and offers

  • Each loyalty program, offer and reward is run by the business that offers it. That business sets how you earn, what you can redeem, any expiry dates and any terms shown in the app.
  • Points, stamps and vouchers have no cash value, cannot be exchanged for money, and can only be used at the business that issued them, unless the app says otherwise.
  • Rewards are subject to availability at the business. A business may change or end its program; rewards you have already earned are handled under that business's terms.
  • Points or rewards given by mistake, or earned through fraud or misuse, may be removed.
  • If something is wrong with your points or a voucher, contact the business first, or report it from Help in the app.

3. Businesses using HamroPoints

  • If you create a business on HamroPoints, you confirm you have the right to act for it.
  • You are responsible for your programs, offers, messages and rewards, for honouring them, and for complying with the law, including consumer protection and tax rules.
  • Only message customers about your business, and do not send misleading or unlawful content.
  • Use customer data only to run your loyalty program and serve your customers, and keep it confidential.
  • You are responsible for the actions of the staff you add to your business.

4. Acceptable use

Do not misuse HamroPoints. In particular, do not:

  • create fake accounts, fake purchases, or fake reviews, or manipulate points or referrals;
  • interfere with, reverse engineer or overload the app or its servers;
  • upload content that is unlawful, offensive, or that you do not have the rights to.

5. Suspension and closing your account

You can delete your account at any time from the app. We may suspend or close accounts that break these terms or put other users at risk. When an account is closed, its points, stamps and vouchers are lost.

6. Our responsibility

HamroPoints connects customers and businesses. We are not a party to purchases between you and a business, and we are not responsible for the goods, services, offers or rewards a business provides. We work to keep HamroPoints available and accurate, but it is provided "as is" and may sometimes be unavailable or contain errors. To the extent the law allows, we are not liable for indirect or consequential losses.

7. Intellectual property

The HamroPoints name, logo, app and website belong to us. Businesses keep ownership of their own names, logos and content, and allow us to show them in HamroPoints.

8. Privacy

How we handle personal data is explained in our privacy policy.

9. Changes

We may update these terms. We will change the date at the top, and tell you in the app if the changes are significant. Continuing to use HamroPoints means you accept the updated terms.

10. Governing law

These terms are governed by the laws of Nepal.

11. Contact

YHH IT Solutions, Nepal. Email: support@yhhits.com